Sample Customer Service Resume

Michael Griffin

113 Lexington Ave

Raleigh NC 32112

Personal Phone (313) 154-3991

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Education

  • 1998-2000 - Reticle Technical College - 15 Preparatory College Credit Hours Accumulated Over Three Summer Terms During Last Two Years of High School.
  • 2000-2004 - Raleigh University - 134 Credit Hours Resulting in a Bachelor of Arts in Communication, Minor in Psychology and Global Studies. Relevant Coursework: Principles in Advertising and Marketing; Interpersonal Communication Theory; Advanced Public Speaking and Presentation; Advertising/PR Campaigns; Industrial Organizational Psychology; Learning & Cognition; Biological Psychology; Industrial Organizational Psychology.

Experience

  • June 1999- February 2003 - Viacom, Chicago, IL - Full and Part-Time Sales Representative and Supervisor/Training Assistant. Job Description: Acquiring New Customers and Re-acquiring Former Customers via Telephone Sales; Training of New Employees in Sales Techniques, Computer Skills, and Integration into the Company Model; Assisting in Supplemental Supervisory Tasks Under Three out of Five Different Supervisors in Three Years. Earned Attendance to Seven 'Club!' Quarterly Awards Ceremonies and Five 'Club!' Awards for Achievement in Sales and Service. Recipient of the Year 2002 Annual Viacom Scholarship Award.
  • March 2003-June 2004 - Wells Fargo, Chicago, IL - Full-Time Customer Service/Sales Representative, Team Leader. Job Description: Assisting Existing Wells Fargo Credit Card Account Holders with All Needs Related to Credit Card/Bank Card Usage, Statements, Transactions, and Features; Offering Existing Customers Optional Features and Benefits Designed to Strengthen and Enhance Customer Relationships Through Affiliate Products with Aggressive Marketing Campaigns and Cross-Selling; As Team Leader, I Organized Group Functions for the Purposes of Training, Sales Motivation, and Team Building.
  • January 2005-February 2006 - GEICO, Chicago, IL - Full-Time Insurance Sales Agent/Producer. Job Description: As a Sales Agent Licensed in both Health and Life Insurance- Gathering Warm Leads and Meeting Face to Face with Hundreds of Small Business Owners and Employees; Determining the Needs of the Client and Their Employees; Matching Policy Options for Individual Coverage Needs; Writing New Policies While Maintaining Existing Policies and Client Satisfaction Through Continued Customer Relationship After the Sale; Developing and Maintaining Personal and Small Business Management and Accounting Tools, as well as Personal Time Management Skills. Reference: Jack Rutner, Supervisor, (312) 434-1829.
  • June 2005-June2006 - Jack Santini Realtors, Chicago, IL - Part-Time Real Estate Sales Agent. Job Description: As a Licensed Broker/Agent- Acquiring Clients Needing Representation in Real Estate Transactions Through Networking and Marketing; Representing Clients in Buying and/or Selling Real Personal Property Through Proper Due Diligence. Reference: Mark Schnick, Broker/Agent, (318) 793-3117.
  • August 2005-July 2007 - Myself, Chicago, IL - Landlord/Property Manager. Job Description: Managing Six Units Owned by Me Personally. Collecting Rent; Repairing, and Contracting Repairs; Upkeep and Renovation; Conflict Resolution; Filling Vacancies; Managing Expenses.
  • March 2006-July 2007 - International Services Solution, Chicago, IL - Full-Time Field Services Territory Manager. Job Description: Representing Over a Dozen Companies and Actively Promoting Their Products In Seven Large Retail Chains; Working with Store Management to Coordinate Inventory and Display Goals; Hiring, Organizing, and Scheduling Teams for Retail Product Display Construction and Resets. Reference: Bill Brady, Midwest Regional Supervisor, Recently Deceased.
  • August 2007-Present - Chicago Motors, Chicago, IL - Part-Time Pedicab Driver. Job Description: Personally Providing Fun and Entertaining Earth-Friendly Transportation Throughout Downtown Raleigh to Citizens and Visitors on Weekends and During Special Events; Bringing Local Businesses and Prospects Together Through Coordinated Partnerships in Advertising and Sharing of Services. Reference: Steve Kenderson, Owner, (113) 421-9355.