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11/2007 - 03/2009 LaBarge Inc.
Customer Service Rep / Contract Review / Program Lead
As a Customer Service Representative, my responsibilities included receiving and acknowledging customer orders/contracts. Reviewing the terms & conditions and provide the customer with the best delivery date based on material lead-times and constraints. Performed cost analysis - Reviewed previous jobs to determine if a re-quote is required and notified the customer immediately of any issues. Created RFQ's and entered information via Quotewin. Analyzed costed BOMs and prepared customer quotes. Maintained (Excel) reports such as customer open orders. I entered orders, maintained the companies order tracking database (Access) and created sales orders via (WDS). Attended daily and weekly production & customer meetings.
While working as a Program Lead, my responsabilities included entering and creating work orders (WDS). I worked with the Procurement department to help resolve issues such as obsolete or hard to find parts. Expedited orders to ensure material arrives on time. Attended meetings with the Production, Procurement and Engineering departments on a daily basis to go over current status and issues. I was responsible for allocating clean jobs and rescheduled orders as needed. Communicated with customers as required and worked directly with the Production floor to assure product was being built & delivered to the customer on time.
11/2003 - 12 /2006 Mountain Valley Express
Office Coordinator / Customer Service Rep / Billing Supervisor
My Office Coordinator duties included, greeting customers, distribution of mail, routing of incoming phone calls to proper extensions (10 - 15 lines). Office supply ordering and inventory. Managed and maintained the terminals filing system. I managed daily, weekly and monthly terminal reports and assist the terminal manager with special projects including creating spreadsheets and word documents. I performed a variety of clerical duties including scanning company documents (Query), billing, (AS 400), filing, faxing and photo copying.
While working as a Customer Service Rep, my main responsibility was to assist customers with tracing freight, rate quotes, as well as scheduling pick ups and deliveries. I also managed claims correspondences and all of the OS&D (over, short and damaged) issues for the terminal; I obtained return, redelivery and salvage authorizations. I performed inspections and maintained files including photos. I assisted drivers and dispatch on a daily basis via Nextel radios I assigned pick ups and gave directions as needed.
As Billing Supervisor, I audited bills and made changes to procedures as needed. Created billing masks in the AS 400 system to increase billing productivity and accuracy. Monitored the newly created customer's report, to reduce the number of duplicate bills and duplicate accounts. I performed daily updates and managed employees hours using the time quest system.
08/2003 - 11 /2003 Oak Harbor Freight Lines
Customer Service Representative / OS&D Clerk
Responsibilities included tracking of shipments, scheduling pick ups and delivery appointments. I updated delivery status and managed all OS&D issues, including receiving return, redelivery and salvage authorizations. General office duties included faxing, imaging, and data entry. I also created word and spreadsheet documents on a regular basis.
12/1999 - 07 /2003 Central Freight Lines
Customer Service & Office Lead
As Office Lead, I handled all distribution of mail and internal correspondences. I worked directly with the Terminal Manager and assisted him with creating spreadsheets, memos and other special projects including processing and approval of terminal invoices.
As a Customer Service Rep I took inbound tracing and pick up calls, I helped customers with rates, delivery status and transit times. I assisted the appointment clerk with scheduling delivery times and updating information into AS 400 system. I also managed reports to insure on time delivery and to reduce duplicate billing. One of the main reports that I was directly responsible for was the "non credit report" I set up accounts by obtaining credit applications - then manual collections of all accounts with unacceptable credit.
My collections and A/R duties included manually and electronically sending letters and making phone calls to accounts with bills 30/60/and 90+ days past due. In addition I would pull all related documents from image system or request copies from the origin/delivery terminal, to check for possible billing errors and check for duplicate billing.
Started as Driver Check In - where my responsibilities included collecting drivers manifest, delivery paperwork and monies collected from the driver's daily deliveries. I updated delivery status in AS400 system, scanned company documents and created batches and applied funds to open invoices. I also created and maintained deposit records and made run to the bank.
While working in the OS&D department, I was responsible for all refused, missing and unidentified freight. I researched to find homes for unlabeled items and obtained return or salvage authorizations for refused or undeliverable freight. I inspected and documented as well as photographed all damaged items and maintained files for possible claims in the future.
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