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EXPERIENCE SUMMARY
Scott is an accomplished global project manager with a proven record totaling eighteen years in planning and leading comprehensive technology strategies, in support of business goals and objectives. His global experience includes full SDLC knowledge working with teams/customers in Latin America, Asia Pacific, Europe, and North America. Scott has comprehensive knowledge and understanding of systems development lifecycle specializing in requirements gathering, documentation expertise, quality assurance, and extensive project management experience. He is accomplished in communication with his teams, upper management, and has the distinct capability to facilitate across an organization to coordinate overall project efforts. He has demonstrated expertise in creating innovative solutions with solid leadership skills and the ability to build and guide top-performing teams. Scott also has extensive experience in the design and implementation of new products and services that facilitated company growth in targeted markets as outlined throughout his resume that follows.
AREAS OF EXPERTISE
- Vast knowledge and experience of a broad range of technologies and methodologies that is applied to global project management and business solutions.
· Full SDLC knowledge and systems infrastructure including inception/scope definition, functional requirements, architecture/design, implementation, change management, testing, requirements matrix analysis, documentation, training, service level agreements, risk and gap analysis, issue resolution management, and roll-out management for small, large and multi-project systems.
- Strong expertise in the areas of business analysis, software analysis, business process development, requirements development, requirements analysis, team leadership, systems implementation, systems integration, and development life cycle.
- Self-motivated with strong facilitation and communication skills resulting in clear and focused communication between all levels of management, internal/external customers, business stakeholders, steering committee facilitation, and technical teams.
- “Best Practice” experience with operating processes, change management practices, total quality management, project/product management that includes contingency planning, risk mitigation, analysis, and development of processes and procedures.
- Worked as the liaison between the IT development staff and business users to ensure that all business needs are correctly defined, documented, and communicated during all phases of the projects life cycle.
- Understanding and articulating business requirements from user interviews and converting requirements into technical specifications.
- Well versed in project management tools MS Project and NIKU Project Workbench for planning, forecasting, budget, reporting, and overall managing projects.
- Vendor management experience including contract negotiation,
- Outstanding analytical, organizational, communication, and problem solving skills. Masters new systems and technologies very quickly, experience with design and layout of marketing materials, strong technical writing abilities for project communications, and training and user manuals.
- Team building techniques: Coaching so that all team members raised their level of performance.
- Extensive training experience
PROFESSIONAL EXPERIENCE
Rose International –
Contracted to ING/PrimeVest Financial services July 2008 – December 2008
Senior Project Manager
ING is a leading global financial services company and among the world’s top three savings banks with leading positions in Europe and North America, and strong footprints in the fast growth markets of Asia, Central Europe and Latin America. They have 130,000 employees serving more than 85 million customers in over 50 countries providing banking, investments, life insurance and retirement services.
As Senior Project Manager for PrimeVest, Scott led a team of professionals on a major software development initiative that included Executive Management, IT, Compliance, Marketing/Communications, Training, and Subject Matter Experts (SME’s) through a full SDLC with the objective of developing an online account approval solution. This new software tool allows PrimeVest to drastically improve the efficiency of their new account approvals while enhancing the compliance and oversight requirements, reduction of errors, lost paperwork, and no longer have the need for paper applications. The software development project was delivered on-time, considerably under-budget, and exceeded the needs of the Business Owner.
Analyst International - Contracted to Cargill December 2006 – June 2008
Project Manager
Responsible for managing ‘multiple’ projects from across the Cargill global organization involving more than 20+ people global teams and managing project budgets in excess of $6m. These projects consist of high-visibility/risk involving infrastructure and business critical applications such as high-availability disaster recovery systems for financial and trading solutions, information protection, firewall/anti-virus/spyware implementations, and infrastructure consolidation projects. As a global project manager, you’re expected to get-up-to-speed quickly, determine your scope, business requirements, budget, project charter, project plan, assemble the teams, and implement based on an aggressive schedule to successful completion. Position also requires facilitating team meetings, stakeholder, and steering committee progress reports and meetings.
TECHNOLOGIES BY DESIGN, INC. 2002- December 2006
Business Analyst and Project Manager
Access, define, develop, and execute technology solutions encompassing customer CRP solutions, Internet strategizing, web design, distribution and inventory control. Communicate with customers, management, internal departments and vendors to coordinate overall project efforts in accordance with corporate goals. Plan and execute multiple technology solutions that would result in substantial market growth.
- Consulted management and departmental staff to ascertain and implement researched technology solutions.
- Provided translation of high-level business needs into business rules, business processes, and business reporting/analysis requirements.
- Contributed in planning, creating and implementing IT vision and strategy aligned with the company’s strategic business plans.
- Developed projects from initial analysis of business requirements through design, coding, testing, and implementation.
- Coordinated hardware installation.
- Trained end users on new systems.
- Used MS Project to establish the project schedule and track progress.
- Led information technology projects through the project life cycle.
- Increased revenue within one month by leading the creation and implementation of highly effective technology solutions.
- Evaluated existing technology platform and upgraded to a Y2K compliant platform to meet company’s future growth expectations.
- Researched and completed comparative analyses to determine specific technology solutions for each client.
- Aggressively drove issue resolution.
- Developed and launched community based web sites to promote local businesses.
- All Implementations were completed on schedule with high quality.
BLACK HOLE INTERNET 2000-2002
Project Manager
Responsible for daily business management involving operations and customer support. Ensure project timelines and customer satisfaction. Assessed customer’s software requirements and present solutions. Planned and coordinated marketing programs.
- Consulted management and departmental staff to ascertain and implement researched technology solutions.
- Trained staff on new systems.
- Implemented solutions resulted in a 35% boost in company sales and 400 new clients within six months.
- Level of customer satisfaction and support greatly increased.
- Maintained working relations with the customer under sometimes-difficult circumstances.
IMI SYSTEMS, INC. 1997-1999
Project Manager
Administration and coordination responsibilities. Communicated software development and recommendations to improve process and procedures.
- Consulted management and departmental staff to ascertain and implement researched technology solutions.
- Utilized APM (Automated Project Management), CIL (Centralized Issues Log) and PRL (Problem Reporting Log) mainframe tools.
- Discovered requirements through user interviews.
- Communicated status to multiple management levels.
- Trained staff on new system.
- Aggressively drove issue resolution.
- Used MS Project to establish the project schedule and track progress.
PATTERSON DENTAL COMPANY 1983-1997
Business Analyst/ Project and Product Management
Responsible for project leadership and planning for marketed technologies. Effectively research and present new technology concepts to upper management. Actively participate in market research and market strategizing. Negotiate with software and hardware vendors.
- Developed and successfully launched a handheld ordering system for customers and sales representatives that included 3,200 users and over $7.7 million in increased sales revenue.
PATTERSON DENTAL COMPANY
Business Analyst/ Project and Product Management Continued
- Developed and launched the smart phone technology that provided electronic order entry. The project included a merchant credit card service that enabled patients to use credit cards for payment of services rendered. In the first 4 months, several hundred thousand dollars in credit card transactions were processed each month showing a 60% increase in monthly payment transactions.
- Conducted sales and training presentations via a seminar to over 300 manufacturers.
- Led and directed forward-thinking marketing teams.
- Communicated status to multiple management levels.
- Coordinated hardware installation.
- Trained end users on new systems.
- Discovered requirements through user interviews.
- Aggressively drove issue resolution.
- Led information technology projects throughout project life cycle.
- Educated over 80 dental manufacturers on the benefits and the implementation of barcode equipment, software products, and EDI.
- Initiated and executed follow-up beta testing to ensure project success.
- Supervised a national network of sixty U.S. locations on uploading critical inventory data and merging the data onto the corporate office systems, which included mini and mainframe computers.
- Made critical decisions in highly stressful situations and provided on-call support.
- Conducted employee reviews, scheduled staff hours and resolved staff relation issues.
- Managed computer technicians.
EDUCATION
Northwestern Electronics Institute, Minneapolis, MN
Electronics Technology Degree, Major in Computer Systems
Currently preparing for PMP certification exam
TECHNICAL SKILLS
Project Management, MS Project, NIKU Project Workbench, MS SharePoint, MS Office Suite, MS Visio Windows 95/98/NT/2000/XP, TSO FrontPage, PhotoShop, Adobe products, ACT!, Goldmine, PC Anywhere 32, MS Publisher, Computer upgrades/repair, and Automatic Identification Technologies.
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