Nick L. Savern 148 Willow Ave ▪ Hartford, Connecticut 06712
' 431.269.8900 È 720.529.3078
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
DISTRICT MANAGER - OPERATIONS MANAGEMENT
Dynamic Operations Manager with 11 years of experience directing P&L operations
Self-driven, goal-focused and versatile business leader with a distinguished record for building high-performing teams with low employee turnover rates. Astute analyst, calm crisis manager and creative problem solver. Highly organized and attentive to detail; implemented successful initiatives across multiple units for a nationally recognized franchise. Personable, articulate and persuasive; effective presenter and gifted trainer. Skillful negotiator and polished relationship manager. Captained organizations with 150 personnel that exceeded performance expectations across 7 locations. Opened new sites and developed the #2 performing business among 150 units.
CAREER TRACK
district Manager 2006 - 2008
DUNKIN DONUTS / PREMIER FOOD SERVICE New Hartford, Connecticut
Deliver insight, energy, acumen and organizational leadership essential to grow market share, revenue and profitability for a group of 6 Dunkin Donuts stores with 150 employees. Implement corporate initiatives and set unit performance goals and monitor progress, with key responsibility for P&L results. Recruit, develop, direct and supervise store managers. Monitor policies, procedures and systems controlling budgets, cash and inventory reporting. Ensure regulatory compliance and quality customer service. Spearhead special projects and troubleshoot problems.
Enacted practices that increased sales revenues for all stores and maximized profits; exceeded customer satisfaction goals, -surpassed the industry average in “mystery shopper” scores.
Orchestrated new store development from concept through grand opening; assisted in design and set-up, developed staff, assisted in promotion and public relations.
Formulated annual operating budgets for 6 business units and worked closely with managers to control food and labor costs.
Hired and mentored 6 talented managers; oversaw scheduling, promotion, payroll / benefits administration and employee relations for shift leaders, customer service and support staff.
district Manager 1997 - 2006
Dunkin Donuts / DVH, Inc. Torrington, Connecticut
Spearheaded business development and profitability for 3 locations that employed a total of 90 employees, including 3 managers, shift supervisors and service personnel. Collaborated closely with store managers on daily store operations and crucial budget matters. Audited each business unit to assure compliance with corporate policies and practices. Identified areas for improvement and led change initiatives.
Boosted annual sales by +10%; developed the 2nd highest-grossing store among 150 in the district; established methods to track labor expense and food costs that optimized profitability.
Cultivated positive relationships in the community; ranked 2nd in customer service based upon mystery shopper scores and coached a staff that took 2nd place in a customer service contest.
Established an employee turnover rate that was a record low for the industry; hired and developed several customer service representatives into successful store managers.
Continued
John P. Navin Page 2
Risk Management / Sales / Customer Service 1990 - 1997
ITT Hartford Hartford, Connecticut
Mitigated financial risk in asbestos litigation for this Fortune 100 insurance company; performed investigations; engaged attorneys for insureds and brokered settlements. (1994-1997)
Generated sales of automobile and homeowners insurance to AARP members; formulated quotes, processed payments and made policy changes; provided exceptional quality service. (1990-1994)
LEARNING CREDENTIALS
Bachelor of Science in Business Management 1990
Southern Connecticut State University New Haven, Connecticut
Additional courses, seminars and workshops include:
Franchisee Business Operations Management
SOFTWARE PROFICIENCIES
Microsoft productivity tools
PERSONAL
Willing to perform work-related travel / Willing to relocate
Coach Torrington Little League and PAL Basketball
Play competitive tennis
