Sample Administrative Assistant Resume |
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2317 Ivy Ave N Syracuse, NY 11345 ▪Phone: 123.776.4311 E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
ADMINISTRATIVE SUPPORT PROFESSIONAL “Enhancing Productivity and Efficiency through Administrative Support”
Over 11 years of responsible corporate experience as an Administrative Assistant with a proven record of accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
CORE STRENGTHS
• Multiple project management • Sales Support – customer service management • Bookkeeping and budgeting • Records management • Inventory Control • Proficient writing skills – Excel reports/PowerPoint presentations • Flexible and adaptable to changes • Systems improvement – improving efficiency • Detail oriented
EDUCATION & TRAINING
Wayne Township Enrichment Center - Continuing Education Courses Fred Pryor Career Track - Advance Power Point Training Course Fred Pryor Career Track – Advance Microsoft Excel Training Course Fred Pryor Career Track - Office Administration & Executive Assistant Training FDA Regulations – inVentiv Clinical Solutions Company Training Series Medical Terminology Course – Meridian Communication Center Ben Davis High School – General Studies
COMPUTER SKILLS
PC and MAC systems; Windows 2000 -2007, Microsoft Word, Microsoft Excel, Microsoft Publisher, PowerPoint, Microsoft Access, Adobe Acrobat, Visio, Photoshop, Internet Explorer, Lotus Notes, Microsoft Outlook
PROFESSIONAL EXPERIENCE
ELI LILLY & COMPANY 4/09– 3/10 Pharmaceutical Administrative Assistant II
Provide administrative support to GMRS Vice President, Sr. Director and 5 functional area managers. • Edit and proofread documents for content, style and accuracy (including technical and/or scientific materials) using Microsoft Word and other word processing software. • Prepare presentations from handwritten notes using PowerPoint and Visio. • Create agendas and minutes (function as the recorder in meeting by taking notes). • Update and maintain department’s shared information, including posting monthly reports and schedules to website and database. • Maintain daily calendars of four department members – adding and deleting entries, updating availability and authorizing changes. • Arrange domestic and international travel request for key department members’ attendance to outside functions, activities and board meetings. • Plan events and coordinate activities for a small or large number of people at events of up to several days in a local or distant location. • Perform general administrative tasks, such as faxing documents, filing, processing in/out-going mail (UPS/Fed Ex) and photocopying. • Coordinate departmental personnel transactions using knowledge of HR processes. • Interact frequently with upper levels of management, both internally and externally. • Develop and maintain databases and spreadsheets using Excel for use in tracking complex activities. • Preparing invoices for processing (PO and non-PO invoices). • Audit and reconcile AMEX and expense reports. • Train new administrative assistants in the division.
MILLIMAN, INC, Indianapolis 9/08 – 2/09 Health and Pharmaceutical Actuary Firm Administrative Assistant
• Provided daily administrative support to 4 senior-level pharmaceutical consultants. • Scheduled and coordinated on and off-site meetings, video conferences, teleconferences and Webex. • Managed calendars and itineraries through Outlook. • Coordinated the interviewing process between management and ‘new hire’ candidates; Assist out-of-town candidates with travel, hotel and car service arrangements. • Organized details of off-site functions involving participants’ availability, securing of location, menu choices, domestic and international travel arrangements and material preparation. • Draft letters, reports, Excel spreadsheets, PowerPoint Presentations and forms that may be confidential in nature from rough drafts, making changes in grammar, punctuation, to final. • Devised and maintained extensive filing system and corresponding cross-referenced lists. • Developed project status inventory report using Microsoft Excel. Maintained budget report, staff hours and file management through inventory tool. • Printed, scanned and copied various documents for mass binder creation. • Submitted requests to IT support team. • Expense report tracking and reimbursement submission.
INVENTIV CLINICAL SOLUTIONS, LLC, Indianapolis 1/07 – 5/08 Pharmaceutical Clinical Research Organization Executive Administrative Coordinator
• Provided daily administrative support to the Vice President of Operations and 5 functional directors within company. • Prepared invoices, reports, memos, letters, financial statements and other documents, using Adobe Acrobat, Microsoft Word, Excel, Access Database and PowerPoint presentation software. • Established and maintained electronic database filing system through Microsoft Access for all FDA regulations, study related training and Eli Lilly standard operating procedures. • Planned in-house and offsite meetings and conferences through Lotus Notes; including facility layout, equipment needs, transportation, meals and lodging. · Assisted with on-boarding process of new Lilly contract employees by obtaining laptop and equipment, phone systems, usernames and passwords through LillyNet interface. · Coordinated quality assurance training plan implementation for Medical Writing, SAS Programming and Data Management departments. · Revised, managed and communicated changes and/or updates of personnel information. · Proofread and edit memos, documents and presentations. · Mail shipment (sorted, distributed US mail and distributed interoffice mail) Prepared overnight and urgent packages (DHL, UPS, FedEx). · Managed emails and heavy calendar entries through Lotus Notes and Outlook. • Managed frequent, complex domestic and international travel schedules and itineraries. · Promoted from Administrative Assistant to Administrative Coordinator.
RILEY HOSPITAL FOR CHILDREN, Indianapolis 2/02 – 1/07 Pediatric Hospital – Operating Room Department Administrative Assistant
• Provided administrative support to Director of Nursing and 2 Clinical Managers. • Handled challenging calendar and meeting schedule demands. • Developed and coordinates an online system for managers to directly schedule rooms and equipment; interfaces with catering and janitorial staff; secures and orients outside trainers when needed. • Prepared and processed expense reports, time reports and purchase requisitions. • Selected phone system; programmed automated responses; serves as communication central for department. • Created and maintained inventory tracking tools as appropriate. • Received Service of Excellence Award -2005 & 2006
PRODIGY FINANCIAL GROUP, LLC, Indianapolis 9/97 – 2/02 Mortgage and Property Management Firm Executive Administrative Assistant
• Maintained filing system, accounts payable, purchasing and coordinated bulk mailings. • Supported Office Manager and 7 staff members on a daily basis; provided full support to CEO including maintaining detailed date and task calendars. • Prepared Human Resources recruiting materials, assisted with training and company open house. • Composed, typed and proofread letters, legal documents, charts and tables through Microsoft Word and Excel. • Prepared PowerPoint, Visio presentations with appropriate handouts and graphics. • Screened all incoming phone calls, fielding many routine requests and conserving executive's time. · Assisted with office equipment maintenance and upkeep (fax machines, copiers, printers). · Performed mass mailings that included mail merge and labels. • Verified and processed American Express statements and outside vendor invoices.
CHARITABLE & COMMUNITY CONTRIBUTIONS
Minnesota Bulldogs Youth Athletic Program- Volunteer, 3/10 - present
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